Frequently Asked Questions
Below you will find answers to some most of the most frequently asked questions. If you need help please Ask.
What do I need to bring to my Appointment?
For each appointment please bring the following documents
- Your insurance card
- Your photo ID
- Physician referral or copy of Authorization
- A list of medications you are taking, prescribed or over the counter
- Any recent lab or block work results
- Any recent X-rays or MRI results
- A list of questions you would like to ask the Doctor.
It will also be helpful to know the following information before you arrive for your appointment.
- Any names and contact information for person(s) you want us to release medical information to.
- Name and Phone number of the Pharmacy that you wish to use
How do I get my Patient Records Released ?
To request medical records we require a completed Medical Records Release Authorization form.
For your convenience, this form is available here to download and fill out before visiting our office. Please print and complete this form and return it to our office in person or by fax. You may also choose to email it to [email protected]
Insurance and Billing Questions
We accept most major insurance plans. Patients are responsible for anything not covered by insurance.
- AETNA PPO
- AMERICAN POSTAL WORKERS UNION
- BEECH STREET PPO
- BLUE CROSS OF CALIFORNIA PPO
- BLUE CROSS OUT OF STATE PPO
- BLUE SHIELD PPO
- BLUE SHIELD OUT OF STATE PPO
- BLUE CARD PROGRAM
- BLUE CROSS/BLUE SHIELD PPO
- CALIFORNIA IRON WORKERS PPO
- CARPENTERS HEALTH AND WELFARE
- FIRST HEALTH NETWORK PPO
- GREATWEST HEALTCARE PPO
- HEALTHNET PPO
- OPERATING ENGINEERS
- TRIWEST/TRICARE PPO
As a specialist, we require referrals from your referring doctor for all services rendered by our group.
How do i contact the Patient Support Groups ?
City of Claremont,
Joycelyn Senior Care Support Group
For Parkinson’s Disease
1777 Monte Vista Ave. Claremont, Ca. 91711
Epilepsy Foundation Greater Los Angeles
5777 W Century Blvd #820
Los Angeles, CA 90045-9007
NOTICE OF PATIENT INFORMATION PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN GET ACCESS TO INFORMATION. PLEASE REVIEW IT CAREFULLY.
The Neurology Group LEGAL DUTY
The Neurology Group is required by law to protect the privacy of your personal health information, provide this notice about our information practices and follow the information practices that are described herein.
USES AND DISCLOSURES OF HEALTH INFORMATION
The Neurology Group uses your personal health information primarily for treatment; obtaining payment for treatment; conducting internal administrative activities and evaluating the quality of care that we provide. For example, The Neurology Group may use your personal health information to contact you to provide appointment reminders, or information about treatment alternatives or other health related benefits that could be of interest to you.
The Neurology Group may also use or disclose your personal health information without prior authorization for public health purposes, for auditing purposes, and for emergencies. We also provide information when required by law.
In any other situation, The Neurology Group policy is to obtain your written authorization before disclosing your personal health information. If you provide us with a written authorization to release your information for any reason, you may later revoke that authorization to stop future disclosures at any time.
The Neurology Group may change its policy at any time. When changes are made, a new Notice of Information Practices will be posted in the waiting room and patient exam areas and will be provided to you on your next visit. You may also request an updated copy of our Notice of Information Practices at any time.
PATIENT’S INDIVIDUAL RIGHTS
You have the right to review or obtain a copy of your personal health information at any time. You have the right to request that we correct any inaccurate or incomplete information in your records. You also have the right to request a list of instances where we have disclosed your personal health information for reasons other than treatment, payment or other related administrative purposes.
You may also request in writing that we not use or disclose your personal health information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law or in emergency circumstances. The Neurology Group will consider all such requests on a case by case basis, but the practice is not legally required to accept them.
CONCERNS AND COMPLAINTS
If you are concerned that The Neurology Group may have violated your privacy rights or if you disagree with any decisions we have made regarding access or disclosure of your personal health information, please contact our practice manager at the address listed below. You may also send a written complaint to the US Department of Health and Human Services.
For further information on The Neurology Group health information practices or if you have a complaint, please email [email protected]
What resources do you recommend for further reading on my condition ?
National institutes of health www.NIH.gov
BRAIN BASICS KNOW YOUR BRAIN:
Attention Deficit Disorder
(Traumatic Brain Injury)
Genetic Testing Guide
Prescription Plan Medicare Part D
(Info. Also available in Spanish)
Neuropathy Nerve Disorder
Drug Information Portal
http://medlineplus.gov (Trusted Health Information for you)
About Our Services
What is a Neurologist ?
A neurologist is a Medical Doctor with Specialized Training in Diagnosing, Treating and Managing Disorders of the Brain and Neurological System. Neurologists do not perform surgery.
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