(909) 982-2719 [email protected]

Frequently Asked Questions

Below you will find answers to some most of the most frequently asked questions. If you need help please Ask.

General Questions

What do I need to bring to my Appointment?

For each appointment please bring the following documents 

  • Your insurance card
  • Your photo ID
  • Physician referral or copy of Authorization
  • A list of medications you are taking, prescribed or over the counter
  • Any recent lab or block work results
  • Any recent X-rays or MRI results
  • A list of questions you would like to ask the Doctor.

It will also be helpful to know the following information before you arrive for your appointment.

  • Any names and contact information for person(s) you want us to release medical information to.
  • Name and Phone number of the Pharmacy that you wish to use
How do I get my Patient Records Released ?

To request medical records we require a completed Medical Records Release Authorization form.

For your convenience, this form is available here to download and fill out before visiting our office. Please print and complete this form and return it to our office in person or by fax. You may also choose to email it to [email protected]

Authorization to Release Medical Records FROM TNG

Authorization to Release Medical Records TO TNG

Insurance and Billing Questions

We are a Medicare provider and a PROMED of Pomona Valley provider. We accept most major insurance plans and provide insurance billing. Patients are responsible for anything not covered by insurance.

PPO Insurances

  • AETNA PPO
  • AMERICAN POSTAL WORKERS UNION
  • BEECH STREET PPO
  • BLUE CROSS OF CALIFORNIA PPO
  • BLUE CROSS OUT OF STATE PPO
  • BLUE SHIELD PPO
  • BLUE SHIELD OUT OF STATE PPO
  • BLUE CARD PROGRAM
  • BLUE CROSS/BLUE SHIELD PPO
  • CALIFORNIA IRON WORKERS PPO
  • CARPENTERS HEALTH AND WELFARE
  • FIRST HEALTH NETWORK PPO
  • GREATWEST HEALTCARE PPO
  • HEALTHNET PPO
  • OPERATING ENGINEERS
  • TRIWEST/TRICARE PPO
Referral Questions

We accept direct referrals for PPO Insurances, Med-Medi, Medicare and HMO Insurance with authorization for the following services

  • EMG’s / Nerve Conduction Studies
  • EEG’s
  • Consultations
  • Second Opinions
  • Evoked potential studies
How do i contact the Patient Support Groups ?

For Headaches
City of Claremont,
Joycelyn Senior Care Support Group

For Parkinson’s Disease
Claremont Club
1777 Monte Vista Ave. Claremont, Ca. 91711
(909)625-9791

For Epilepsy
Epilepsy Foundation Greater Los Angeles
5777 W Century Blvd #820
Los Angeles, CA 90045-9007
(310) 670-2870
(800) 564-0445

What is your Privacy Policy ?

NOTICE OF PATIENT INFORMATION PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED OR DISCLOSED AND HOW YOU CAN GET ACCESS TO INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Neurology Group LEGAL DUTY
The Neurology Group is required by law to protect the privacy of your personal health information, provide this notice about our information practices and follow the information practices that are described herein.

USES AND DISCLOSURES OF HEALTH INFORMATION
The Neurology Group uses your personal health information primarily for treatment; obtaining payment for treatment; conducting internal administrative activities and evaluating the quality of care that we provide. For example, The Neurology Group may use your personal health information to contact you to provide appointment reminders, or information about treatment alternatives or other health related benefits that could be of interest to you.

The Neurology Group may also use or disclose your personal health information without prior authorization for public health purposes, for auditing purposes, and for emergencies. We also provide information when required by law.

In any other situation, The Neurology Group policy is to obtain your written authorization before disclosing your personal health information. If you provide us with a written authorization to release your information for any reason, you may later revoke that authorization to stop future disclosures at any time.

The Neurology Group may change its policy at any time. When changes are made, a new Notice of Information Practices will be posted in the waiting room and patient exam areas and will be provided to you on your next visit. You may also request an updated copy of our Notice of Information Practices at any time.

PATIENT’S INDIVIDUAL RIGHTS
You have the right to review or obtain a copy of your personal health information at any time. You have the right to request that we correct any inaccurate or incomplete information in your records. You also have the right to request a list of instances where we have disclosed your personal health information for reasons other than treatment, payment or other related administrative purposes.

You may also request in writing that we not use or disclose your personal health information for treatment, payment and administrative purposes except when specifically authorized by you, when required by law or in emergency circumstances. The Neurology Group will consider all such requests on a case by case basis, but the practice is not legally required to accept them.

CONCERNS AND COMPLAINTS
If you are concerned that The Neurology Group may have violated your privacy rights or if you disagree with any decisions we have made regarding access or disclosure of your personal health information, please contact our practice manager at the address listed below. You may also send a written complaint to the US Department of Health and Human Services.

For further information on The Neurology Group health information practices or if you have a complaint, please contact the following person:

Privacy Officer
Lisa Espinosa

[email protected]

 

What resources do you recommend for further reading on my condition ?

National institutes of health www.NIH.gov

Mayo Clinic
https://www.mayoclinic.org/patient-care-and-health-information

 

BRAIN BASICS KNOW YOUR BRAIN:

www.ninds.nihgov/disorders/brainbasics/knowyourbrain.htm

www.brainsource.com

www.brainexplorer.org

www.advancesinneurology.com

www.thebrainmatters.org

www.partnersagainstpain.com

Spainish

*www.espanol/ninds.nih.gov

 

BRAIN DISORDERS:

Alzheimer’s Disease

Seizure Disorder

Stroke

Attention Deficit Disorder

 

Alzheimer’s Disease

www.Alz.org/

www.Alzheimers.org/

www.Alzfdn.org

www.alzheimeronline.com

www.ec-online.net

www.thefamilycaregiver.org

www.caregiver.org

www.seniormag.com

www.caregiver911.com

www.caremanager.org

 

Aging

www.healthinaging.org

www.nihseniorhealth.gov

www.mayoclinic.com

www.ethnicelderscare.net

 

Multiple Sclerosis

www.nationalmssociety.org

 

Stroke

www.ninds.nih.gov/disorders/stroke

 

Head Injury

(Traumatic Brain Injury)

www.neurologychannel.com/tbi

 

Sleep Disorders

www.chesapeakeneurology.com/c/167

 

Headache

www.migrainesurvival.com

www.headaches.org

www.familydoctor.org

 

Genetic Testing Guide

 

*www.intelihealth.com/ih/ihtlh/wsih000/32193

 

Prescription Plan Medicare Part D

www.AARP.org/medicarerx:

www.medicare.gov

www.medicarerights.org

(Info. Also available in Spanish)

 

Neuropathy Nerve Disorder

www.neuropathy.org

 

Drug Information Portal

http://druginfo.nlm.nih.gov/drugportal/drugportal.jsp

 

Health Information

http://medlineplus.gov (Trusted Health Information for you)

 

About Our Services

What is a Neurologist ?

A neurologist is a Medical Doctor with Specialized Training in Diagnosing, Treating and Managing Disorders of the Brain and Neurological System. Neurologists do not perform surgery.

Have a Different Question?

Email us anytime

Or call — (909) 982-2719

Compassionate Comprehensive Care,
For Complex Neurological Conditions.

THE NEUROLOGY GROUP

(909) 982-2719

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